Dine spørgsmål, besvaret.

Go to Payment Cards, click Issue new card, pick the user, give the card a name (for example Marketing), and set a 6-digit passcode. The card is ready to use right away. Cards expire after at most five years - we notify you and issue a replacement automatically.

Under Payment Cards, choose the card and click View details, then verify your access to see the card number, expiry and CVC. Online purchases are verified twice: a one-time password sent to your email, and the card's 6-digit passcode - you can see and change the passcode in the same place.

High enough that you rarely think about them: €100,000 per transaction, €100,000 per day, €1,000,000 per month, and a €2,000,000 balance limit. Spending more than that? Talk to us.

Four usual suspects. Insufficient balance: Franklin cards are prepaid, so top up and retry. Wrong or expired one-time password or passcode: request a new OTP and find your passcode under Payment Cards, View details. Merchant-side checks: ad platforms and subscription software sometimes run their own card checks - verify the saved card details on the platform, or retry later. Mistyped details: re-enter them from View details. Still stuck? Write support@hifranklin.com with the card's last 4 digits, the merchant, and the time of the decline.

Active means the card works. Frozen means transactions are paused until you unfreeze it. Blocked is permanent - issue a new card instead. Change status under Payment Cards via the three dots next to the card.

Yes. On iPhone, download the Franklin app, open your card and tap Add to Apple Wallet. On Android, add the card details in Google Wallet under Add to Wallet, Payment card. MobilePay works too - so the receipt can be snapped the moment you pay.

Copy your account details from the Dashboard (Account Details) and transfer from your bank. Danish businesses can use instant transfer (straksoverførsel) with the registration and account number (not the IBAN) - money usually lands within 15 minutes. Regular transfers use the IBAN and SWIFT/BIC and take a few banking days.

Set a floor, and your wallet refills itself. In Denmark this runs through Mastercard Payment Services (a flat €4 per month, no matter how many top-ups): create the agreement on Mastercard's site with MitID, choose Franklin as data provider with our CVR 44194805, and configure the rules under Settings in Franklin. Changing banks later? Just set up a new Mastercard agreement.

Yes - turn on low-balance and funding notifications under Settings, General.

Four ways, use any mix. Auto-forward: set up a forwarding rule in Gmail, Outlook or Apple Mail from your finance inbox to your Franklin inbox (the address is under File Archive) - or use the Franklin inbox directly as billing email on your platforms. Drag and drop: drop files straight into the File Archive. Auto-fetch: Franklin pulls ad receipts directly from Meta, Google, TikTok and Pinterest once the integration is connected. Manual: attach a file to a specific transaction under Receipts.

Every receipt in your File Archive is matched to the right transaction automatically, based on date, merchant and amount. Matched receipts leave the archive by themselves. If the transaction has not settled yet (usually 12-24 hours), the receipt just waits and the match happens on its own.

Three common reasons: the transaction has not settled yet (wait 12-24 hours), the file is blurry or missing key data (upload a clearer version), or the transaction is already matched to another receipt. In every case you can click Match Receipt in the File Archive and pick the transaction yourself. Stray logo files from email signatures? Delete them - and set your File Archive auto-cleanup under Settings (60, 90 or 180 days).

Go to Receipts, select the transactions, confirm the account numbers and click Export - entries show up in your accounting system within minutes. You can export a transaction without a receipt as long as an account is connected, and every previous export stays available in the platform.

Standing instructions for recurring merchants: pay Meta, book it on the Meta account - every time, automatically. Set them up under Receipts, Merchant rules, Add merchant rule.

Yes. Notes on individual transactions travel with the export into your accounting system.

Transactions, Download Account Statement, pick the period and format (PDF or CSV). Statements make monthly bank reconciliation straightforward. Top-ups are exported monthly along with your other transactions, categorised as Top up.

As income - typically financial income or other operating income, never a negative expense. Franklin issues a monthly cashback summary you can treat as a single voucher.

Prices are listed without VAT and are subject to 25% Danish VAT. Your monthly cashback is without VAT.

e-conomic, Dinero, Business Central and Uniconta. Connect under Settings, Integrations: choose your system and fill in the credentials - entries are coded to your own chart of accounts, not a generic one. Not sure what to fill in? Your bookkeeper will know the details in two minutes.

You grant Franklin access to your ad accounts once, and from then on we pull every invoice straight from the platform and match it to the transaction. Meta, Google and Pinterest: send your ad account or business ID to kontakt@hifranklin.com and approve the access request we send back. TikTok: invite receipts@hifranklin.com as a Finance Analyst in TikTok Business Center. Two minutes per platform, then never again.

Three steps. First, confirm or create four expense accounts in your chart of accounts: ads EU, ads world, software EU and software world - with the matching EU/world VAT codes. Second, create two Franklin accounts: Franklin Beholdningskonto (your holding account - your balance with us) and Franklin Cashback. Third, connect from Franklin under Settings, Integrations. Want per-platform accounts like Meta Ads and Google Ads separately? Absolutely fine - just keep them in the right ranges with the right VAT codes.

Employees see transactions and accounts but only their own cards. Bookkeepers see receipts and transactions only - no cards, no account details. Administrators see everything. Only the original applicant can invite and deactivate members (Settings, Members, Actions, Deactivate).

Settings, Members, Invite new member, fill in the details. Employees then verify their identity, and a letter of employment is signed by the director via Penneo - access follows about 48 hours after signing. Tip: bundle all employee invitations at once, so there is one signature round instead of five.

Yes - invite as many bookkeepers and accountants as you need, free. They verify their identity and get access within 48 hours, limited to receipts and transactions.

0.5% on qualifying card spend - ads, software, and everyday business purchases - accumulating automatically with every transaction and tracked in your account. Spend it however you like. The only exception: no cashback on chargebacks.

Franklin cards are Visa, so exchange rates are Visa's published rates plus a 2% FX markup when you pay in a currency other than your account's base currency.

In your balance almost instantly. Under Receipts - as a matchable, bookable transaction - usually within 12-24 hours, depending on when the merchant settles.

Transactions to or from prohibited countries are rejected automatically. The list follows our partner bank NIUM's ongoing risk assessment and changes from time to time.

Spam folder for the login code, then request a fresh one and complete the flow on the same device and browser where you asked for it. Still nothing after a minute or two? Try another browser (Chrome or Safari work best), switch off your VPN, and check you are using the right account email. If it keeps failing, write support@hifranklin.com with your email, browser and a screenshot - we can check the delivery logs.

Yes - click your name, Profile, Set up authenticator app, and follow the steps. Switching phones? Transfer the app or save your backup codes first.

Write support@hifranklin.com - we verify your identity, reset your 2FA, and you set it up again on the new device.

Click your name in the bottom-left, open Profile, and edit what you need.